Case Study: Montgomery Water Works improves visitor management and customer service with Qminder

Montgomery Water Works streamlines visitor check-ins in minutes with Qminder's 14-day trial

Montgomery Water Works, a public-sector water utility in Alabama, faced challenges with its manual, pen-and-paper queue management. This method was inefficient, resource-intensive, and provided no data analytics to measure service performance or understand customer flow. To improve customer experience and operational insight, the utility partnered with Qminder and its queue management system.

Qminder provided an easy-to-set-up solution featuring iPad check-in kiosks for visitor self-registration and a waiting room TV display to manage the queue visibly. This reduced customer confusion and wait-time anxiety. The implementation gave Montgomery Water Works valuable, previously unavailable customer service statistics, enabling better business decisions and significantly improving both staff efficiency and the overall customer perception of the waiting experience.

Montgomery Water Works