Case Study: Lehman Pipe & Plumbing Supply improves wait and service times with Qminder

Lehman Pipe & Plumbing Supply serves 70-100 customers a day with Qminder

Lehman Pipe & Plumbing Supply, a Florida-based wholesaler with 70-100 daily customers, sought to improve its queue management and create performance reports. They turned to the vendor Qminder for its queue management system to address these challenges.

Qminder implemented a solution using an iPad for customer sign-in and a TV to display the queue. The results were a constant improvement in key metrics, including average service and waiting times. Lehman Pipe stated that with Qminder, they "keep improving, we are getting better and better," directly tying their success to the vendor's platform.

Lehman Pipe & Plumbing Supply