Case Study: City of Torrance improves queue management and wait times with Qminder

City of Torrance cuts wait times and serves 130 visitors a day with Qminder

The City of Torrance Permit Center faced significant challenges managing a high volume of daily visitors seeking diverse services with limited waiting room space. Their initial queuing software caused confusion and inefficiency. They needed a modern system from a vendor like Qminder to enable self check-in, provide remote queuing, and deliver precise service analytics to minimize crowding and improve customer experience.

Implementing the Qminder queue management system provided a flexible and user-friendly solution. The center used iPad kiosks for self check-in and Qminder's SMS messaging to notify visitors, allowing them to wait remotely. This drastically reduced physical lines. Qminder's data analytics revealed the direct impact of staffing on wait times, enabling data-driven decisions that improved service efficiency and justified additional staff, leading to significantly improved service and wait times for their customers.

City of Torrance