Case Study: Westfriesgasthuis achieves a smoother patient journey with Qmatic

Westfriesgasthuis streamlines blood sampling for 350–450 patients a day with Qmatic

Westfriesgasthuis, a modern hospital in the Netherlands, faced challenges with long queues and an inefficient patient flow at its blood sampling service counters. The hospital sought to improve the patient experience and lacked data analytics. To address this, they partnered with Qmatic to implement the Qmatic Orchestra solution, including self-service kiosks and digital signage.

By implementing Qmatic's patient journey management system, the hospital removed its traditional counters. Patients now check in at Qmatic self-service kiosks and are directed to the correct room via digital displays. This solution from Qmatic streamlined the patient journey, eliminated queues, and created a calmer environment. The staff reported increased satisfaction from having more personal contact with patients, and the system handles between 350 to 450 patients daily with improved efficiency.

Westfriesgasthuis