Case Study: Westfriesgasthuis streamlines patient flow and eliminates queues with Qmatic

Westfriesgasthuis streamlines 450 daily lab visits with Qmatic

Westfriesgasthuis, a hospital in the Netherlands, faced challenges with an inefficient patient flow characterized by long queues at multiple service counters. They partnered with vendor Qmatic to implement the Qmatic Orchestra platform, which included self-service kiosks and digital signage, to streamline the patient journey and eliminate crowding.

The Qmatic solution removed the traditional counter, allowing patients to check in at a kiosk and wait to be called to a specific room. This resulted in a streamlined patient journey with no queues, an enhanced patient experience, and improved staff workflow. The hospital, which handles 450 daily visitors at its outpatient lab, achieved these results using Qmatic's system and gained access to real-time data and reports.

Westfriesgasthuis