Case Study: Uppsala Municipality improves visitor flow and reduces waiting times with Qmatic

Uppsala Municipality streamlines 300 daily visits with Qmatic

Uppsala Municipality's Financial Support Unit faced challenges with long visitor wait times and inefficient processes due to a single queue for both appointments and walk-ins. They also lacked access to operational statistics. To address this, they implemented a queue management and self-service solution from Qmatic.

By deploying Qmatic Orchestra, Intro 17 self-service kiosks, and the Connect Agent staff application, Qmatic created a streamlined, multilingual check-in process. This solution provided the municipality with the statistics they needed, reduced waiting times, eliminated the need for staff to search for visitors, and increased satisfaction for both visitors and employees.

Uppsala Municipality