Case Study: Upplands-Bro Municipality improves visitor flow and service with Qmatic

Upplands-Bro Municipality manages 2,000 visitors a month with Qmatic

Upplands-Bro Municipality needed to manage a high volume of over 2,000 monthly visitors at its award-winning Contact Center. Their challenges included handling walk-ins, creating appointment scheduling capabilities, and gathering statistics on visitor flows. They turned to Qmatic for a solution.

Qmatic implemented its Orchestra platform, which included Self-Service Kiosks, Appointment Management, and Connect Agent. The results provided administrators with email arrival notifications, collected valuable visitor data for each department, and significantly improved the customer experience. The solution also reduced the risk of overhearing sensitive conversations and enabled scheduling based on reliable statistics.

Upplands-Bro Municipality