Case Study: The City of Utrecht creates a seamless citizen journey with Qmatic

The City of Utrecht streamlines 2,000 daily visits with Qmatic

The City of Utrecht, one of the fastest-growing cities in the Netherlands, faced a significant challenge when it consolidated its municipal services from over 30 buildings into a single central office. This move created a need for a comprehensive solution to manage the high volume of daily visitors and guide them efficiently. To meet this challenge, the city partnered with Qmatic to implement a Customer Journey Management solution.

Qmatic provided its Orchestra enterprise software platform, self-service kiosks, and digital signage to create a seamless citizen journey. The solution included touchless QR code check-in, appointment management, and deep integration with the city's back-office systems. This resulted in a streamlined experience for the over 2,000 daily visitors, who are now effortlessly guided to the correct department. The implementation provided the city with real-time data and enhanced communication capabilities, successfully creating a centralized and efficient one-stop shop for municipal services.

The City of Utrecht