Case Study: Air Calédonie reduces wait times from hours to minutes with Qmatic

Air Calédonie cuts wait times 98% with Qmatic

Air Calédonie, an airline based in New Caledonia, faced significant challenges with customer wait times and long queues at its agencies, particularly during the annual renewal period for its Continuité Pays Card. With no appointment scheduling system, customers waited for up to five hours. To address this, the airline partnered with Qmatic to upgrade from its existing Qmatic Solo system to the Qmatic Orchestra platform.

By implementing Qmatic Orchestra with its Appointment Booking, Messaging Services, and Business Intelligence modules, Air Calédonie created a multi-service appointment solution. This allowed customers to schedule renewals and purchase tickets simultaneously. The results were transformative: wait times were reduced by 98%, from 5 hours to just 2 minutes. In one year, Qmatic's solution managed 24,000 card appointments, drastically improving customer and staff satisfaction.

Air Calédonie