Case Study: Nevada-based Urgent Care Clinic cuts wait times to under 30 minutes and boosts patient satisfaction 20% with QLess

Urgent Care Clinic Takes the “Wait” Out of Waiting Room

A Nevada-based urgent care clinic faced long, uncomfortable waiting-room times and an outdated “wait in line” process that hurt patient experience and clinic efficiency. With high patient volume and growing frustration from both staff and patients, the clinic needed a way to reduce waits, improve communication about delays, and streamline intake.

Within 90 days the clinic rolled out QLess Virtual Check-In, letting patients join a virtual queue via web or mobile, receive a 15-minute arrival alert, and wait offsite while staff monitor and manage real-time queues with analytics. The result: average wait times fell from 1–3 hours to under 30 minutes, patient satisfaction rose 20%, adoption exceeded 95%, survey responses increased tenfold, 82% of respondents would recommend the system, and staff regained time to focus on care while operations became more efficient.