Case Study: Top‑ranking university in Australia eliminates 2,812 hours of physical wait time and boosts the student experience with QLess

Top-Ranking University in Australia Deploys QLess to Improve the Student Experience

A top‑ranking Australian university deployed QLess in its Student Centre to tackle long, crowded queues that were draining staff time and harming the student experience—an issue made more urgent by increased demand and the need to transition services during the COVID period. The centre needed a user‑friendly, mobile queuing solution that would reduce physical lines, free up foyer space, and let staff focus on servicing students instead of managing queues.

The university, working with Hague Australia, implemented QLess’s virtual queueing (SMS and mobile notifications) so students can join remotely, track wait times, reschedule without losing their place, and return when called. Within three weeks the system eliminated 2,812 collective hours of physical wait time, reduced frontline workload, made foyers more welcoming, and generated highly positive student and staff feedback while improving overall efficiency and retention.