Case Study: Global Telecommunications Company reduces wait times and walk-aways with QLess

QLess solution empowers mobile phone leader to shorten wait for services and reduce walk-away customers

Global Telecommunications Company, a multinational mobile and telecommunications leader, was struggling with long in-store lines, walkaways, and lost revenue across its stores in Spain. Many customers waited too long, and only about one-third of those who left ever returned, creating a major service and retention challenge. The company needed a modern mobile way to let customers schedule visits and reduce wait times.

QLess provided the mobile queuing and appointment-scheduling solution, enabling customers to book ahead on smartphones, tablets, or PCs and receive real-time updates. The rollout was completed across 85 stores in 11 weeks, with immediate results: service delays dropped by 66%, 42% of customers adopted the app, no-shows and walkaways fell by 12%, and customer satisfaction reached 99%. QLess also helped drive an additional $1,200 in profit per store per month and delivered more than a 600% return on investment.