Case Study: Minneapolis-Saint Paul International Airport achieves shorter wait times and increased badging productivity with QLess

QLess Provides MSP Badging Office Increased Productivity

MSP Airport’s Badging Office processes security badges for employees, contractors, tenants and vendors—supporting more than 100,000 active badge holders and serving hundreds of people daily. With limited staff and wait times often stretching to several hours, the office needed a way to streamline customer flow and reduce long lines.

MSP implemented QLess, a virtual queuing system that lets customers join by website, text, in‑office kiosk or schedule FlexAppointments up to a month ahead, removing the need to wait physically in line. The system cut in‑office congestion and wait times, helped staff balance appointments and walk‑ins, and delivered greater convenience and positive feedback from customers.

Minneapolis-Saint Paul International Airport

Maria Petersen

Manager of Police Administration