Case Study: Collin College eliminates long lines and cuts average wait time to under 20 minutes with QLess

Large college increases student satisfaction and staff productivity with QLess.

Collin College, a multi‑campus institution serving more than 50,000 students, faced chronic long lines and multihour waits at admissions, advising, and financial aid during peak periods, plus very low response rates to campus surveys. The college’s strategic goals were to boost student satisfaction, increase staff effectiveness, and streamline administrative workflows across seven locations.

Collin implemented QLess so students can join service queues via smartphone, website, or kiosk and receive SMS/voice summonses—allowing them to return when it’s their turn. Results were immediate: average wait times fell from about 3 hours to under 20 minutes, lobbies emptied, staff productivity and student relations improved, and a relaunch of the survey via QLess SMS generated over 1,500 responses (a >1,500% increase), providing actionable data to optimize operations.

Collin College

Doug Willis

Dean of Student Development