Case Study: Impact Urgent Care boosts patient satisfaction 20% with QLess

Impact Urgent Care increases customer satisfaction 20% with QLess Wait Management

Impact Urgent Care, a walk-in clinic for non-life‑threatening injuries and illnesses, struggled with overcrowded waiting rooms, scheduling frustrations and patient walkaways. Because it doesn’t require appointments, the clinic needed a way to shorten perceived and actual wait times and improve the patient experience.

QLess implemented a virtual queuing system that lets patients check in via phone, kiosk, tablet or the provider website, receive real‑time SMS notifications and adjust their place in line. The solution reduced walkaways, gave staff better control and analytics, and boosted patient satisfaction by 20% as measured by Net Promoter Scores.

Impact Urgent Care