Case Study: Global Chemical Company cuts contractor wait times to 9 minutes and saves $7M annually with QLess

Global Chemical Company Eliminates Contractor Wait Times

A multinational chemical company faced costly delays as contractors and drivers were forced to complete multiple forms and vehicle inspections in person, often standing in long lines while strict safety and regulatory checks were completed. Those wait times created operational bottlenecks, reduced productivity, and led to millions in lost revenue.

QLess implemented a kiosk-based virtual queuing and permit system (since mobile phones are restricted on-site), allowing contractors to apply for permits at automated kiosks and be productive until their turn. The change cut average wait times to 9 minutes, improved processing times by 46%, saved more than $7 million annually, reduced vehicle maintenance and operational costs, increased contractor satisfaction, and provided analytics to eliminate further inefficiencies.