Case Study: FISH Technologies achieves queue-free fan experiences at sports events with QLess

FISH Technologies Helps Sports Fans Enjoy Events Instead of Waiting in Line

FISH Technologies, which provides data systems for large events, was struggling with long lines at professional hockey and football fan days—fans routinely waited hours to take photos with players and trophies. Those queues damaged the fan experience, reduced vendor engagement, and forced staff to spend time managing crowds instead of delivering services.

FISH implemented QLess’s virtual queuing (kiosk and mobile registration with text notifications), which cut wait times to minutes, freed attendees to enjoy other attractions, improved vendor ROI, and removed manual queue management from staff duties. The rollout delivered immediate results, strong customer support, and plans to add survey and communication features to further enhance the experience.

FISH Technologies

Rick Weldon

President