Case Study: Texas A&M University cuts hours-long wait times and improves student advising with QLess

Amidst Growing Enrollment Rates, Texas A&M University Deploys QLess Queuing Software

Texas A&M University's Money Education Center saw enrollment surge that overwhelmed its scholarships and financial aid services, causing long phone hold times and hours-long in-person waits that frustrated students and staff and hindered effective advising.

They implemented QLess virtual queuing—chosen for its higher-education experience—to provide mobile sign-in, callback options and SMS status updates. The change reduced in-person and phone wait burdens, improved student and staff experience, maintained service continuity during the pandemic, and increased operational efficiency.

Texas A&M University

Nicholas Kilmer

Assistant Director of the Money Education Center