Case Study: IBM achieves 75% faster defect reporting with QASymphony qTest eXplorer

IBM - Customer Case Study

IBM Marketing Cloud, a cloud-based digital marketing provider serving thousands of brands, needed to speed testing and improve communication in its Agile teams. Testers were spending significant time manually documenting defects with written steps and screenshots, creating a logjam between testers and developers and slowing release cycles.

By adopting qTest eXplorer, IBM automated defect capture—running unobtrusively in the background and generating detailed bug reports with one click. The result: 80–90% of defects are logged within a minute, testers reproduce issues 50–75% faster, overall testing is up to 75% faster than manual methods, and developers receive thorough, reusable test documentation with far fewer follow-up questions.

IBM

Neale Hightower

Senior Manager of Quality Assurance