Case Study: Starbridge boosts team capacity by 25% with Pylon

Starbridge unlocks 25% more team capacity with Pylon

Starbridge, an AI-powered go-to-market platform for public sector sales, faced a fragmented post-sales operation. Their customer success team was overwhelmed by managing communications across separate email and Slack channels and lacked a central source of truth for account health, leading to inefficiency and poor visibility. They turned to the vendor Pylon for a unified solution.

By implementing Pylon's omnichannel support and AI Assistants, Starbridge consolidated all customer communications and workflows into a single platform. The solution delivered significant results, including a 20-25% increase in team capacity. Pylon's tools eliminated 85% of manual pre-renewal work and saved each customer solutions architect 10 hours per week on meeting preparation, enabling them to manage more accounts effectively.

Starbridge