Case Study: Findigs cuts ticket volume 30% and avoids 2x headcount growth with Pylon

Findigs cuts ticket volume 30% with Pylon

Findigs, an AI-native resident screening platform for property managers, faced significant scaling challenges using Salesforce Service Cloud. The platform required extensive engineering resources for basic configuration and created ticket chaos with disconnected chats. Maintaining their growth trajectory on Salesforce would have forced Findigs to double their support headcount.

By implementing Pylon's AI-native support platform, Findigs consolidated teams and automated workflows. The solution from Pylon eliminated 30% of ticket volume by removing chat inefficiencies and automatically triages 15% of tickets through AI runbooks. Most significantly, Pylon enabled Findigs to avoid doubling their support team, saving substantial headcount costs while allowing non-technical staff to configure the system quickly.

Findigs