Case Study: Ada achieves seamless enterprise support migration with Pylon

Ada migrates off Zendesk in 2 weeks with Pylon

ADA, an AI-native customer service automation company, faced challenges scaling their internal support due to fragmented tools and rigid workflows in their existing help desk platform. Their most pressing issues included a lack of native Slack integration and an inability to support their multi-product, multi-region operations, which slowed response times. They chose Pylon to modernize their support systems.

Pylon won against Salesforce by offering superior agent experience, native Slack integration, and intelligent automated workflows. The migration was completed in just two weeks with 100% data integrity and zero disruption, preserving all critical integrations. As a result, ADA's support agents now work from a single, unified platform, eliminating constant tool switching and enabling them to scale their white-glove support model.

ADA