Case Study: Swisscom cuts operations costs and slashes system rollout time with Puppet Enterprise

Swisscom standardizes and automates tasks across heterogeneous environments to cut down overall operations costs using Puppet

Swisscom, a leading Swiss telecommunications provider, faced inconsistent on‑premises configurations across a heterogeneous estate of Solaris, AIX and Oracle Linux hosts. Operations relied on separate, manual scripts for each environment, which consumed hundreds of hours, introduced human error and made infrastructure-wide updates slow and costly.

By adopting Puppet Enterprise (including Puppet Tasks) and using Hiera for centralized package management, Swisscom standardized and automated configuration and deployments. The change cut package rollouts from over a week to about two hours, reduced manual touch points and operational costs, and delivered faster, more consistent infrastructure changes across the company.

Swisscom

Roman Frei

System Engineer