Case Study: Salesforce achieves scalable, reliable IT automation and DevOps with Puppet

Salesforce.com: IT automation at scale, DevOps and Puppet

Salesforce.com, a leading SaaS company with $6.7 billion in annual revenue and tens of thousands of production servers handling billions of transactions daily, faced the complexity of manually building, patching and maintaining vast infrastructure. The scale made ad-hoc scripts and manual processes slow, error-prone and a bottleneck to reliable operations and faster delivery.

By adopting Puppet to automate the full host lifecycle—from bare-metal and cloud provisioning to ongoing management—Salesforce implemented infrastructure as code with repeatable testing and deployment pipelines. The result is predictable, reliable infrastructure: hosts are consistently configured and patched, troubleshooting is faster, many validations are eliminated, and teams are freed from routine tasks to focus on innovation and customer success.

Salesforce

Petersen Allen

Lead Software Engineer