Case Study: Beans & Brews boosts loyalty participation and sales with PAR Punchh

Beans & Brews boosts loyalty participation to 36% with PAR Punchh

Beans & Brews, a Utah-based coffeehouse chain, faced challenges with an outdated loyalty card system that provided an incomplete understanding of its guests and lacked robust campaign and tracking capabilities. The company partnered with vendor PAR Punchh to implement its Punchh Loyalty solution integrated with gift cards and their existing Aloha POS system.

The solution from PAR Punchh included a mobile app and an omnichannel platform for managing data-driven marketing campaigns. The results were a 36% loyalty program participation rate, a 19% overall check lift, and a 2x increase in guest visit frequency, driving significant spikes in traffic and sales.

Beans & Brews