Case Study: Kustomer achieves seamless, scalable support chat with PubNub

Kustomer improves support with PubNub and 30-day message history

Kustomer, a personalized customer service platform, needed a reliable and scalable solution to power support chat and push notifications in their CRM. Their previous provider had observability issues, causing customers to miss messages. To deliver seamless omnichannel support, Kustomer turned to PubNub's real-time data and in-app chat capabilities.

By implementing PubNub, Kustomer built a robust platform featuring agent-to-customer chat, intelligent chatbots, and real-time dashboards. This provided the visibility and tools necessary for support teams to quickly identify issues and resolve requests efficiently. PubNub's solution ensured reliability at scale, eliminating latency problems and empowering Kustomer to improve customer experience without spending bandwidth on in-house development.

Kustomer