Case Study: United Response achieves more efficient billing and reporting with PS Financials

United Response - Customer Case Study

United Response is a charity supporting people with learning disabilities, mental health needs and physical disabilities across England and Wales, operating more than 300 services and care homes. Facing the limitations and cost of its existing Sun accounting system, it needed a more flexible and efficient financial platform to handle complex billing, reporting, and changing business requirements.

PS Financials replaced the old system with a more adaptable accounting solution for United Response, including Vision reporting, improved billing workflows, and the ability to store non-financial data. The result was faster, easier processing, significantly fewer credit control queries over four months, and support for over 5,000 invoices per month, while also enabling regional teams to take on more responsibility.

United Response

Mike Pattison

UR’s Consultant