Case Study: Colorado Department of Transportation achieves sustainable process improvements with Prosci

Transportation Organization Drives Sustainable Improvements With Prosci

The Colorado Department of Transportation (CDOT) was facing a major strategic challenge, needing to meet the demands of a rapidly growing population without a corresponding budget increase. To drive operational efficiencies and maximize the return on project investments, CDOT partnered with Prosci to build internal change management competencies across its sprawling, dispersed organization.

Prosci's solution involved training CDOT leaders, managers, and employees in its ADKAR Model and methodology, and establishing a robust Change Agent Network to promote change management at all levels. By integrating Prosci's approach with its lean process improvements, CDOT achieved significant results, including a 55% reduction in permit error rates and the elimination of 23 steps from a contract process, reducing review time from five days to three.

Colorado Department of Transportation

Gary Vansuch

Director of Process Improvement