Case Study: Microsoft achieves 450% higher adoption rates with Prosci

Microsoft Increases Customer Adoption Rates With Prosci

Microsoft, a major technology company, faced a challenge as it shifted to subscription-based and cloud services models. This made effective customer adoption of its technology essential for driving and sustaining revenue. To address this, Microsoft's Enterprise Services team partnered with Prosci to implement a standardized and scalable change management methodology as a strategic differentiator.

The solution from Prosci involved certifying over 10,000 internal practitioners and customizing resources through an Enterprise Change Management License. This enabled Microsoft to scale the capability across the organization and to its partners and customers. The measurable results were significant, with Prosci reporting that customers who attended a change management workshop saw a 450% increase in adoption rates. Internally, Microsoft trained over 25,000 employees and embedded change management into its core operations.

Microsoft

Alistair G. Lowe-Norris

Global Director of Adoption & Change Management Strategy