Case Study: Microsoft Achieves 450% Higher Adoption Rates with Prosci

Microsoft boosts adoption rates by 450% with Prosci

Microsoft, a major technology company, faced the challenge of driving and sustaining revenue after shifting to subscription-based licensing and cloud services, which made effective customer adoption of its technology essential. To address this, Microsoft partnered with Prosci to implement its proven change management methodology and acquire an Enterprise Change Management License to build a scalable change capability.

By certifying over 10,000 change practitioners and customizing Prosci's resources, Microsoft embedded change management across its organization and customer projects. The solution delivered significant results, including a 450% increase in customer adoption rates after a three-day workshop. Prosci enabled Microsoft to build a vast internal change capability, leading to more successful technology implementations and a substantial competitive advantage.

Microsoft