Case Study: a Fortune 500 insurance provider scales change management and boosts maturity with Prosci

Insurance Provider Scales Change Management Program for Growth

Prosci worked with a major insurance provider that faced challenges with a siloed and shrinking change management function, which led to change saturation, employee resistance, and low adoption rates on projects. To support its shifting, growing business, the company needed a more scalable and consistent approach to change management.

The solution from Prosci involved establishing a centralized Office of Change Management and certifying over 113 internal practitioners. This partnership equipped the organization with a standard methodology, processes, and tools. The results included a significant rise in change maturity from 2.41 to 3.56, a 97% approval rating on a major remote workforce project, and successful digital transformations, including a new agent platform that processed 146,000 applications shortly after launch.