Case Study: Coor achieves stronger finance operations and a successful new property division with Prosci

European Facility Management Group Successfully Launches New Division

Coor Service Management, a European facility management group, identified a significant opportunity to launch a new property management division. The challenge was to successfully establish this independent unit, Coor Property, for over 120 employees while uniting the overall business. This required managing major structural changes to leadership, culture, and operations. To address this, they partnered with Prosci and utilized its change management methodology, including the ADKAR Model.

By applying Prosci's solutions, Coor established conscious change leadership, strengthened its employer brand, and improved internal communication and employee engagement. This effective change management enabled them to successfully launch the Coor Property division on time. The results were substantial, including the securing of a $250 million contract, a 40% improvement in finance operations, and a 17% increase in employee satisfaction.

Coor