Case Study: DSV builds global change capability with Prosci

Danish Transport Company Advances Change Capability Globally

DSV, a global transport and logistics company, faced a challenge where a 10,000-employee division struggled to achieve desired project results due to a lack of structured change management. To increase its competitive advantage, the company's new Business Change Management unit sought a common methodology to align its approach and improve adoption. They partnered with Prosci to adopt its methodology.

By implementing the Prosci Methodology and certifying practitioners, DSV integrated change management into its culture and project management processes. The solution from Prosci yielded significant results, including an increase in the division's change management maturity score from 2.4 to 4.2 out of 5.0. This was achieved by establishing local teams in 22 countries and training nearly 50 change practitioners, which led to improved outcomes on crucial change initiatives.

DSV

Annemarie Brorsen

Director and Former Head of Business Change Management