Case Study: Prospera builds a change-ready culture with Prosci

Credit Union Creates a Culture of Change and Change Learning

Prospera, a Canadian credit union formed from a merger, faced the challenge of seamlessly integrating systems and teams while preserving its people-first culture and ensuring a consistent experience for its members and employees. To navigate this complex transition, they partnered with Prosci, utilizing their Advisory Services, Enterprise Change Management (ECM) License, and Change Management Certification Program.

By certifying internal staff and leveraging Prosci's methodology, Prospera empowered leaders and standardized its approach to change. The Prosci solution enabled them to successfully manage over 200 integration projects. The results included an 8% increase in employee engagement and a 6% rise in their change maturity score, solidifying a new, change-ready culture across the organization.

Prospera

Tamsin Lehn

Director – Change Management Office and People Development