Case Study: Academic Health System improves ERP integration and change capability with Prosci

Academic Health System Leverages Change Management for Integration and Leadership Initiatives

Academic Health System, a Chicago-based healthcare provider, faced the challenge of integrating two newly acquired organizations, each requiring a complex ERP system implementation. They needed a structured, repeatable method to manage the people side of these changes to ensure staff adoption and maintain patient care. To meet this challenge, they turned to Prosci for its change management methodology and services.

Prosci provided its Change Management Certification Program and ECM Boot Camp to certify a cohort of practitioners and educate sponsors. The solution included creating detailed change management plans, conducting ADKAR assessments, and launching a robust coaching program. As a result, Prosci helped the health system achieve a 90% employee motivation rate to participate in the change, seamless ERP integrations, and a significant boost in the organization's overall change management capability.