Case Study: Ossur achieves better data quality and lower shipping costs with Profisee

Ossur reduces shipping costs across 10 systems with Profisee

Ossur, a global manufacturer of medical devices, faced significant data management challenges due to its rapid growth through acquisitions. The company was using 10 different operational systems with 20 instances of Dynamics NAV, which led to poor data quality, a frustrating customer experience, and an inability to create reliable reports. A previous attempt to upgrade its CRM had failed because of this bad data. Ossur needed a solution to address these data inconsistencies and support its acquisition strategy, turning to the Profisee Platform for master data management.

Profisee provided a solution that seamlessly migrated Ossur from Microsoft MDS to its platform, delivering key business user functionalities. This enabled Ossur to create a culture of data, where the business now quickly recognizes master data issues. The implementation had a measurable impact, including a reduction in shipping costs through address verification that fixed errors. These quick wins brought 100% executive support, and the company is now driving a strategic real-time customer record creation process with Profisee.

Ossur