Case Study: Össur achieves an insight-driven enterprise with Profisee

How Profisee helped Ossur achieve their Insight Driven Enterprise

Ossur, a global maker of non‑invasive orthopedic products, faced poor decision‑making because of bad master data after rapid growth through acquisitions—10 different operational systems, 20 instances of Dynamics NAV, a failed Dynamics CRM upgrade, and disparate customer service applications that prevented reliable reporting and analytics. To address these issues, Ossur engaged Profisee and its Profisee Platform to unify and govern master data across the business.

Profisee migrated Ossur from MDS to the Profisee Platform using Microsoft stack connectivity, delivered a simple personalized UI for business users, and resolved cross‑domain data inconsistencies so the MDM team could support acquisition integration. The work produced measurable wins—reduced shipping costs via address verification and error fixes, improved reporting and customer experience, and a culture of data that secured 100% executive support for the program.

Ossur