Case Study: UserTesting reveals shadow AI in 76% of its SaaS stack with Productiv AI Visibility

UserTesting reveals shadow AI in 76% of its SaaS stack with Productiv

UserTesting, a customer experience insights company, faced the challenge of ungoverned AI functionality appearing within its previously approved SaaS vendors. They turned to Productiv's AI Visibility service to gain an objective and comprehensive view of this shadow AI exposure.

Productiv's solution enabled UserTesting to quickly reveal, classify, and review AI across their stack, transforming a potential months-long manual process into one completed in weeks. Productiv provided the structured data needed for confident risk assessment, allowing UserTesting to deliver clear progress reports to legal and executive stakeholders.

UserTesting