Case Study: Optio Solutions achieves 35% faster call reviews and 100% call coverage with Prodigal Technologies Inc's ProInsight

Time and cost savings at Optio Solutions with ProInsight

Optio Solutions, a leading accounts receivable management agency, faced a scaling problem: with tens of thousands of calls monthly their Quality Management team could only review a small percentage, and existing call review and speech analytics tools were slow and laborious. To solve this, Optio turned to Prodigal Technologies Inc and its ProInsight product to get industry-specific speech analytics and streamlined call-review workflows.

Prodigal Technologies Inc implemented ProInsight to transcribe and analyze every call, flag compliance issues and coaching moments, and simplify QM workflows. The result was 100% call coverage, the QM team handling over 2× more reviews, average review times over 35% faster, review time for calls over six minutes nearly halved, and hundreds of work hours saved per month—delivering clear, measurable compliance and productivity gains.

Optio Solutions

Phil Cooper

Director of Compliance