Case Study: Rash Curtis & Associates achieves 30% increase in in‑call time with Prodigal Technologies Inc’s ProNotes

ProNotes helps Rash Curtis & Associates increase in-call time 30%

Rash Curtis & Associates, a collections firm, faced lost agent time and inconsistent documentation as collectors juggled rapid call handling and detailed note-taking. They turned to Prodigal Technologies Inc and its AI-powered product ProNotes to address the tradeoff between maintaining quality call notes and maximizing in-call customer engagement.

Prodigal Technologies Inc implemented ProNotes to generate real-time, editable call notes during conversations, standardizing documentation and improving call routing. The solution delivered measurable impact: a 30% reduction in after-call wrap time and up to a 30% increase in in-call time, plus greater transparency and faster routing — benefits that, together with Prodigal Technologies Inc’s strong support, made it a lasting solution for Rash Curtis & Associates.

Rash Curtis & Associates

Nick Keith

Head of IT