Case Study: Cascade365 achieves full network transparency, improved compliance, and increased revenue with Prodigal Technologies Inc

More insight into your agency network drives compliance and performance

Cascade365, an industry leader managing accounts across a network of third‑party agencies, struggled with limited transparency: sampling only a fraction of calls left compliance gaps and missed opportunities to improve collections performance. To solve this, Cascade365 engaged Prodigal Technologies Inc and implemented Prodigal’s AI‑powered consumer finance solution (ProInsight) to analyze agency calls and interactions end‑to‑end.

Prodigal Technologies Inc analyzed 100% of conversations, surfacing compliance issues (for example, incorrect disposition codes), delivering agent performance insights that helped lift revenue and improve profit margins, and streamlining data transfer to reduce operational overhead. As a result, Cascade365 can quickly pinpoint and remediate problems, reward transparent, high‑performing agencies with additional placements, and report catching 100% of issues across its network.

Cascade365

Shaun Ertischek

Chief Compliance Officer and General Counsel