Case Study: Leading Law Firm achieves 5X faster audits and >95% disposition accuracy with Prodigal Technologies Inc's ProInsight

Leading law firm increases audit speed 5X and disposition accuracy 95%

Leading Law Firm, a Midwest debt-focused practice, needed to reduce compliance risk and costly litigation caused by manual disposition processes and limited call-audit coverage. To eliminate human error and improve confidence in call dispositions, they partnered with Prodigal Technologies Inc and deployed ProInsight to evaluate and audit their late-stage collection calls.

Prodigal Technologies Inc implemented ProInsight’s AI-driven call analytics, automated scorecards, and call-review workflows to check every call’s disposition against recordings and transcripts, surface incorrect dispositions, and let managers search transcripts instead of listening to full calls. The solution delivered measurable impact: 100% call audit coverage, a 5X increase in call scoring speed, and over 95% accuracy in call dispositions, significantly reducing litigation risk and safeguarding revenue.