Case Study: InDebted boosts agent productivity 20% and QA cost efficiency 55% with Prodigal Technologies Inc

InDebted - Customer Case Study

InDebted faced rising delinquencies and higher servicing costs for automotive loans, compounded by increasing call-center labor expenses, repeated borrower contacts, and difficulty hiring and retaining collections reps. To tackle these challenges, InDebted engaged Prodigal Technologies Inc and deployed Prodigal for banking & lending — an AI-driven coaching and compliance platform trained on consumer finance interactions to boost representative productivity and standardize workflows.

Prodigal Technologies Inc implemented real-time agent guidance, standardized notes, and streamlined QA and audit workflows so every rep is effectively coached through interactions. The solution delivered measurable results for InDebted: a 20% increase in rep productivity, a 55% boost in QA cost efficiency, and a 10% rise in first-call resolution, improving collection speed, regulator confidence, and overall agent performance.

InDebted

Tim Collins

Chief Executive Officer