Case Study: Annuity Health achieves 39% more calls/day, 23% reduced wrap time, and $1M+ annual cost savings with Prodigal Technologies Inc

Increased revenue without the cost of increased headcount

Annuity Health, a technology-driven healthcare receivables management firm led by CEO Tim McCarthy, needed to keep improving patient experience and QA productivity without increasing headcount. They engaged Prodigal Technologies Inc and implemented ProInsight for automated call review and ProNotes to generate complete after-call notes, integrating these capabilities into their Annuity One platform.

Prodigal Technologies Inc’s AI doubled QA productivity, reduced wrap time by 23% and agent talk time, and enabled Annuity Health to complete 39% more calls per day—results that would otherwise require hiring 19 additional employees and cost over $1M annually. The Prodigal solutions improved operational efficiency and reinforced Annuity Health’s ability to deliver better patient outcomes and recoveries.

Annuity Health

Tim McCarthy

Chief Executive Officer