Case Study: Leading Illinois-Based Agency achieves 50% reduction in call wrap time with Prodigal Technologies Inc (ProNotes)

Healthcare debt collections agency cuts call wrap time 50%

Leading Illinois-Based Agency, a healthcare- and retail-focused collections firm, needed to reduce after-call wrap time and increase productive in-call time so agents could handle more accounts and focus on talking to borrowers. They engaged Prodigal Technologies Inc and its Prodigal ProNotes automated notes solution to address these challenges.

Prodigal Technologies Inc deployed ProNotes, an NLP-driven, real-time call summarization tool that auto-generates editable notes at call end. The solution cut wrap time by 50% (within two weeks), increased in-call time by 20%, saved about $8,000 per agent annually, and reduced manual note work by 7.2%, substantially boosting agent productivity and customer focus.