Case Study: Gatestone achieves 100% call compliance visibility and 75% faster call audits with Prodigal Technologies Inc's ProInsight

Gatestone leads the competition in compliance and QA with ProInsight

Gatestone BPO, a global contact center and BPO provider, needed to modernize QA and compliance after manual processes slowed operations—scorecards took up to 13.2 minutes each, a 10-person QA team was required, and calls showed up to 40% silent time. To improve QA productivity, strengthen compliance, and gain actionable metrics, Gatestone selected Prodigal Technologies Inc’s ProInsight AI solution.

Prodigal Technologies Inc deployed ProInsight—powered by an AI Intent Engine trained on 300 million consumer finance calls—to automate scoring, produce transcripts and tags, and surface call metrics. The solution cut Gatestone’s QA headcount from 10 to 3 (70% reduction), increased call audit speed by 75%, and enabled 100% of calls to be scored, tagged, and transcribed, delivering full compliance visibility and clearer coaching and reporting insights.

Gatestone

Anna Donnelly

Vice President