Case Study: Leading Fintech Point-of-sale Financing Service Company achieves 10% cost savings and 22% reduction in average handle time with Prodigal Technologies Inc’s ProNotes

Fintech lender achieves cost savings by reducing average call handle time

Leading Fintech Point-of-sale Financing Service Company engaged Prodigal Technologies Inc to drive further cost savings and improve the accuracy and consistency of agent call notes. Facing already lean offshore operations, the customer sought to reduce average handle time (AHT) and standardize notes to unlock actionable insights, so they selected Prodigal’s ProNotes automated call-notes solution.

Prodigal Technologies Inc deployed ProNotes — a speech- and NLP-based AI Intent Engine that generates accurate, real-time call notes to eliminate after-call work and free agents to focus on customers. The solution achieved immediate business impact: 85% agent adoption with no coaching, a 12% initial drop in AHT growing to a 22% reduction, and a 10% cost savings within three weeks, plus standardized notes that enabled new data-driven insights.