Case Study: FFAM360 Alliance of Companies cuts compliance time 90% and achieves 100% call coverage with ProInsight from Prodigal Technologies Inc

FFAM360 uses Prodigal ProInsight to cut compliance time 90%

FFAM360 Alliance of Companies, a diversified accounts receivable management and BPO group, struggled with clumsy, time‑intensive compliance workflows where managers had to listen to full calls because prior tools flagged potential violations without transcriptions or timestamps. To solve this, they engaged Prodigal Technologies Inc and began using ProInsight (later adding ProAssist and ProNotes) to streamline call review and compliance.

Prodigal Technologies Inc’s ProInsight pinpoints and highlights problematic transcript segments for quick human review, cutting FFAM360’s compliance review time by 90% and delivering 100% compliance coverage; after implementing ProAssist and ProNotes, FFAM360 also saw a 12% lift in payment discussions. The solution integrated into existing workflows, allowing managers to spend more time coaching agents and improving operations rather than searching for issues.

FFAM360 Alliance of Companies

Paul Allen

Chief Operating Officer