Case Study: FFAM360 Alliance of Companies raises repayments, streamlines compliance, and regains in-call time with Prodigal Technologies Inc

FFAM360 raises repayments, streamlines compliance, and regains in-call time

FFAM360 Alliance of Companies, a large accounts receivable management and BPO group, faced clumsy workflows that cost agents time on after-call work, reduced in-call focus, and made compliance reviews slow and labor-intensive. To avoid heavy retraining and added non-call tasks, FFAM360 turned to Prodigal Technologies Inc and its AI-driven products — ProInsight, ProNotes, and ProAssist — to target after-call work, compliance requirements, and real-time agent guidance.

Prodigal Technologies Inc implemented ProInsight to flag call segments for follow-up, ProNotes to auto-generate call summaries, and ProAssist to give agents real-time direction; together these tools streamlined operations and improved customer interactions. The deployment cut manager time on compliance reviews by 90%, raised payment discussions by 12%, and delivered a 25% lift in overall agent effectiveness, helping FFAM360 meet repayment and compliance goals more efficiently.

FFAM360 Alliance of Companies

Paul Allen

Chief Operating Officer