Case Study: RevCycle, Inc. achieves >90% call‑audit accuracy, 70% faster reviews and improved patient retention with Prodigal Technologies Inc.'s ProInsight

Driving patient retention and protecting client reputation with conversation data

RevCycle, Inc., a healthcare revenue-cycle management company focused on patient retention and protecting client reputation, needed a more accurate call-audit solution than their existing speech analytics provider could deliver. To solve that challenge they partnered with Prodigal Technologies Inc and implemented ProInsight to improve the accuracy and efficiency of their conversation QA.

Prodigal Technologies Inc deployed ProInsight and its AI Intent Engine (trained on over 400 million consumer finance calls), moving RevCycle from ~50% accuracy to >90% accuracy, enabling 70% faster call reviews, and surfacing 2.3X more agent improvement opportunities. ProInsight’s transcripts and tags eliminated the need to listen to full calls, reinforced agent empathy, and delivered measurable gains in patient satisfaction and client reputation.

Revcycle, Inc.

Donald Strobel

Chief Operating and Strategy Officer